You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shi
Yes, we offer refunds and exchanges within 30 days of purchase. A 15% restocking fee will apply. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that CPAP, A
Returns must be initiated within 30 of placing your order. Items must be unused and in the original packaging. Please contact us at [email protected] for return processing.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
At The CPAP Store, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant de
Our standard shipping time within Canada is 2-4 business days. All purchases over $150 will be eligible for free shipping. Shipping charges for your order will be a flat rate calculated at checkout on all orders below the $150 threshold. Express sh
We offer free standard shipping in Canada on orders over $150 CAD. Shipping charges for your order will be a flat rate calculated at checkout on all orders below the $150 threshold.
We offer fast and free shipping for orders over $150 within Canada.
Unfortunately, we can only ship within Canada. For more information, contact us at [email protected]
Standard Delivery: Typically arrives within 2-4 business days. Please allow 1 day for processing, We use Xpresspost from Canada Post. During Canada Post work disruptions, we use Purolator standard, which is slightly slower
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. It may also be in your community m
We are happy to assist with instructions on how to cancel your subscription. 1. Login into your account https://thecpapstore.ca/account. 2. Click https://thecpapstore.ca/a/subscriptions/manage/. 3. Locate your subscription. 4. Click Cancel Subscripti
No, you do not need a prescription to purchase a CPAP machine in Canada. While prescriptions may be required for insurance reimbursement or warranty validation, we can sell machines directly to customers without a prescription.
We ship all orders from our main warehouse in Surrey, British Columbia. Shipping times vary by location:. BC & Alberta: 1–2 business days. Prairies & Ontario: 2–3 business days. Quebec & Atlantic provinces: 3–5 business days. Remote areas: May take l
Yes! If you find a lower advertised price from another authorized Canadian CPAP retailer on the exact same product, send us the link at [email protected]. We’ll verify the listing and do our best to match or beat the price.
Many Canadian private insurance and health benefits plans cover CPAP machines, masks, and accessories. After your purchase, we’ll send you a detailed receipt with all the info your provider may need. You can then submit it for reimbursement according
At The CPAP Store, we always aim to offer competitive pricing—but due to manufacturer requirements, we are not allowed to publicly display our lowest prices on some items. Create or log in to your account on thecpapstore.ca. After logging in, go to y
Most CPAP products purchased from The CPAP Store come with a manufacturer-backed warranty, which we help facilitate on your behalf. Warranty length: 90 days from the date of purchase. Covers manufacturing defects (e.g., mask cushion tears, broken hea
All warranty claims must be submitted through us—not directly to the manufacturer. To start a claim:. Email [email protected] with:. Your order number. A description of the issue. Clear photos or video (if applicable). We’ll review your claim and
The warranty process usually takes 2 to 6 weeks, depending on the product and the manufacturer’s response time. We’ll keep you updated throughout and let you know as soon as your replacement is ready to ship or pick up. Feel free to reach out to our
At The CPAP Store, we adhere to Canadian tax regulations concerning medical devices and accessories. The following items are zero-rated for GST/HST purposes and are exempt from PST in provinces like British Columbia:. CPAP machines. CPAP masks. CPAP
You can reach our customer support team by phone at:. 📞 +1 (888) 965-7655. If we don’t answer right away, please leave a message with your name, number, and a brief description of your question or issue. We return all voicemails in the order they ar
No, The CPAP Store is not covered under OHIP (Ontario Health Insurance Plan) or the Assistive Devices Program (ADP). This means that purchases made through The CPAP Store are not eligible for the 75% government funding provided by ADP for CPAP equipm
Our sale pricing typically runs until the Friday of the following week after the promotion starts—unless otherwise specified in the email, banner, or product page. 🗓️ For example:If a sale begins on a Monday, it usually ends the next Friday at 11:59
All products sold by The CPAP Store are 100% brand new and unaltered from first manufacture. We do not sell any refurbished, open-box, or previously used CPAP machines or accessories. We are an official and authorized retailer for all the brands we c
Yes! At The CPAP Store, we run weekly sales on a rotating selection of CPAP machines, masks, accessories, and bundles—including popular items like the ResMed AirMini™ Travel CPAP with setup packs. We feature new limited-time deals each week. Promotio